Quality Adventure
return, exchange, warranty and
guarantee policies are as listed
below. For assistance, please
email or call our customer
service department at
support@qualitytrading.com or
1-800-728-6009
Defective Merchandise
Defective merchandise MUST
be reported to Quality Adventure
within 48 hours of receipt of
order. Upon contacting our
customer service department we
will evaluate your claim and if
warranted issue a return
merchandise authorization number
(RMA) or refer you to the
manufacturer of the product for
warranty replacement or repair.
Upon receipt of your authorized
return, the merchandise returned
will be evaluated by our returns
department in order to determine
the best course of action which
may include but is not limited
to, no cost repair of product,
replacement of product with
product of equal or greater value
or full purchase price refund
including shipping.
- All
authorized returns must
be made within 30 days
from date of purchase.
- Reimbursements
for return shipping
charges may or may not be
issued at our discretion
Warranties:
We reserve the right to forward
all warranty issues directly to
the product manufacturers or to
refer customers to the
manufacturers with all or any
guarantee, defective merchandise
or warranty issues.
Shipping Errors
In the event you feel you have
been shipped an order or received
products that were shipped in
error, you MUST contact us
immediately. Upon our
determination that a shipping
error has occurred, we will issue
an RMA and arrange for a
reshipment or cross-shipment of
your order.
Freight Damage
Freight damage or damage that
appears like it may have happened
during transit MUST be reported
within 24 hours of delivery. Do
not open package unless
instructed by our customer
service staff. We will notify the
delivery carrier and initiate
return and claim processes and
procedures.
Exchanging An Order:
If we determine, agree and
authorize an exchange, we will do
so for another item of equal
value, provided that you pay all
shipping costs for both
directions incurred during the
exchange. If you require an item
of greater value, additional
charges will apply. Items return
for exchange must be unopened and
returned in original packaging.
All items returned for exchange
are subject to inspection and
evaluation. Restocking charges
and administrative fees may apply
in the event the condition of the
items that are returned are not
as required.
Returns for Refund:
All authorized, inspected and
approved returns may subject to a
25% product restocking fee,
administrative charges and etc
depending on terms of the return.
Please note the following:
- Unauthorized
returns will not be
processed and may be
returned to shipper
- Unauthorized
returns will not be
entitled to full refunds
or shipping refunds under
any circumstances
- Unauthorized
returns may be subject to
a 25% administrative fee
as well as all applicable
restocking charges.
Undeliverable Orders
Refused or undeliverable
shipments will be subject to a
product minimum restocking fee of
25%, plus incurred shipping costs
both ways. A $25 administrative
fee may also be warranted.
Order Cancellation
Once an order has been placed,
the order cannot be canceled as
all orders from our websites are
processed in real time in our
system. If the item(s) is on back
order and unable to ship, you may
cancel the order by calling the
customer service department only
while the order is still on back
order status. Emails will not be
accepted as a form of
cancellation.
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